Terms of services
All bookings made with Imonholidays, which hereafter will be referred to as IOH,
are subject to the following terms and conditions. Since you’ll be bound by these
conditions once the agreement comes into force, we request you to carefully read
and understand them. IOH reserves the complete right to alter, add, or delete any
of these terms and conditions without any prior notice, and such changes naturally
apply to you upon making a tour services with us.
1. Pricing
A price mentioned in our website or brochure, if not specified, is on per person
basis. It is non-inclusive of any kind of payment done from the part of customers,
in the form of visa fee, room charges and tips to drivers or guides. In addition,
changes in pricing may occur in the event of any additional expense incurred by
your airline, transport, or accommodation service provider.
2. Mode of Payment
Upon choosing your preferred tour service or holiday package, you can make your
payment via a valid credit card, such as American Express, Discover, MasterCard,
Diners, or Visa. Depending on the package, you may be entailed to make full payment.
3. Payment Confirmation
As soon as you make the payment, we’ll send you a confirmation email, along with
a unique booking reference number and voucher. Since it is deemed as a proof of
payment, we advise you to take a print out of the voucher.
4. Disclaimer of Liability
- We take all possible effort to make sure that information contained on the website
of IOH is precise and genuine. If you find any information on this website to be
imprecise, please notify us the same by forwarding us an email to
info@imonholidays.com or by dialing us at +9120 6683 8888 and we’ll
try to rectify it as early and practicable as possible.
- While we endeavor to keep the information up-to-date, there may be incorrect or
outdated content. Moreover, website content is subject to change without any prior
notice. IOH does not give assurance, warranty, or representation of any sort, implicit
or explicit, on account of the authenticity, accurateness, appropriateness, comprehensiveness,
reliability, and availability of information contained on the website.
- In order to keep the website up and running in the most efficient and smooth manner
as well as ensure that our IT infrastructure is free of any error or virus, we implement
state of the art technological solutions. That said, IOH will take no responsibility
for and should not be held liable in the event the website is temporarily inaccessible
or for any loss or damage that occur as an outcome of the access to, or incapability
to use the website of IOH due to virus attacks whatsoever.
- IOH’s website may contain links that lead to third party websites, which consequently
are not under the control of IOH. Apparently, we do not have any authority on and
take no accountability with regards to information available on such websites.
- Under no circumstance, IOH or any of its employees, partners, agents, or sub-contractors
should be held liable for any consequential or unintended loss, claim or decision
made as part of the use of its website, content or materials, which include, but
not restricted to, business loss, data corruption, loss of goodwill or reputation,
and loss of personal information.
5. No Show Policy
If you do not avail of a paid tour service partly or fully, IOH will not make any
refund in such circumstance. This is applicable to all unutilized IOH tour services
including city tour, limo service, desert safari etc.
6. Cancellation Process
In order to cancel a booking, we request you to send a notification in writing.
An email would be enough. Once we receive your cancellation request, we’ll acknowledge
it through one of these modes: email, telephone, or fax, while citing the cancellation
fee you require to pay. Please be informed that IOH is not liable for any cancellation
request not received from guests.
7. Itinerary Amendments
Depending on climatic conditions, flight schedules, and such other various aspects,
certain inclusions in your package, such as transfers, are subject to changes. In
such situation, we’ll try to offer suitable alternatives of original tour value,
which – however – is subject to its availability. As mentioned earlier, IOH holds
the complete right to make minor changes in the tour packages, and the guest is
not entitled for any refund in such circumstances. Furthermore, no refund is made
on cancellation of a tour service due to the reasons beyond our control, such as
natural calamities.
8. Accommodation & Check-in & Check-out Policy
At IOH, we endeavor to pick you an accommodation choice that best suit your business
or holiday needs. Regarding check-in / check-out policy, it varies from one hotel
to another, and hence we advise you to refer to your hotel website. Apparently,
IOH is not liable for any late or early check-in or check-out.
9. Travel Documents
Be sure, especially if you’re coming from another country, to carry all documents
that qualify your entry to the destination. Reimbursement will not be made by the
IOH, if your entry is restricted due to the lack of proper documents. Further, prior
to your visit, it is highly recommended to check with your country’s consulate to
get an idea on entry prerequisites.
10. Website Usage
Each of IOH’s content, covering images, product details and description, pricing
information, and logo, is proprietary to the IOH. You may view or print any or all
part of the website, though cannot be utilized for any commercial, non-personal
or illegal causes.
Privacy policy
Imonholidays (IOH) is firmly dedicated to protect the privacy and confidentiality
of our esteemed guests’ personal information. We, therefore, implement state-of-the-art
electronic and technical safety system in order to safeguard guests’ privacy rights
when they use our website or interact with IOH’s staff. The inclusions of privacy
policy outlined herein will give you a clear understanding on how IOH will collect,
utilize, and most of all, protect your information that you provide us through any
of these sources, such as email, company website, or agent.
1. Collection of Personal Information
IOH entails to submit your personal details, such as name, contact number, location
address, email id, and payment info, especially when you get in touch with us to
enquire about our services or at the time booking a tour package. By submitting
such details, you allow us to utilize your personal data for further relevant purpose.
2. Use of Information
The client’s personal information collected via the website, email or other sources
is primarily used to confirm booking, authenticate credit card information, and
process the payment. Apart from utilizing it for activities intended to improve
the website’s performance, this information is also submitted to airline or accommodation
service provider, depending on your preferred service package.
3. Privacy of Your Data
At IOH, we assure you that we’ll not disclose or sell any information – partly or
fully - provided by you at the time of booking. Even if we have to submit your details
to third parties including hotels and flight carriers, we ensure that they strictly
conform to our privacy policy and terms and conditions.
4. Legal Disclosure of Information
In order to obey a court order or safeguard the IOH’s rights, we may disclose your
private details.
5. Collection of Non-Personal Information
This indicates data that IOH compiles through suppliers, third party service providers,
and web logs, and it is mainly put in use to analyze the performance of our website.
6. Opt-Out
Should you no more wish to obtain our newsletters or emails indicating latest tour
promotions, we request you to notify the same to our customer support team. Give
us a call on +9120 6683 8888 or send an email to
info@imonholidays.com with subject ‘Unsubscribe.’
7. Contests and Surveys
From time to time, IOH conducts sweepstake, lucky draw, polls and surveys, of which
some are planned in conjunction with third party sponsor. In such instances, we’ll
inform our clients about the involvement of a third party as well as their scope
of utilizing your personally identifiable information. Further, it is up to you
whether or not to participate in such contest, survey or poll.
8. Secured Financial Transaction
To avoid any kinds of discrepancies in terms of the use of your personal information,
we deploy advanced server to secure your orders and process information. The use
of sophisticated technical system will provide a further layer of protection to
your sensitive data, such as payment details.
Guest Refund Policy
The Guest Refund Policy, as the name implies, is meant to support guests in the
event they suffer any travel issue. It is applicable to all guests who make a tour
reservation on the IOH’s website. If a guest encounters any travel problem, we will
generally, at our discretion, do any of the following:
(i) Recompense you up to the tour price paid by you, however, depending on the type
or extent of the travel issue suffered.
(ii) Exercise reasonable effort to provide you with an alternative that is judiciously
similar to the tours or packages mentioned in your original booking.
While we’ll do everything possible to reimburse the amount if you need to cancel
a tour or package booked through the IOH, it is vital to note that we’re subject
to different set of policies when it comes to private contract. It is, therefore,
not viable for us to guarantee the same refund procedure or policies for all tours
and services listed on the IOH’s website. Accordingly, the following policies apply
for:
- Tickets: All tickets are non-refundable as well as non-transferrable.
- Visa: Fee charged for all types of visas is non-refundable, as the immigration authority
of the UAE normally does not refund the amount in the case of rejected visa applications.
- Unused Tours: No refund can be made for unused tours, partly used or unutilized
part of holiday package. Precisely, such unused services are not exchangeable or
refundable.
- No Show: IOH should not be held liable, if a guest fails to notify our team regarding
the cancellation of tour or do not reach on time at the place of commencement of
tour. Such cases will be treated as No Show and are non-refundable.
- Third party services: Since they are subject to different refund and cancellation
policies, some of the services offered by third parties may be non-refundable. We
normally provide the details of the same at the time of booking.
In order to get refund of a tour service or package purchased directly from the
IOH, you’ll need prior authorization in writing. All decisions taken by IOH with
regards to refund policy will be final and bind on both IOH and guests.
Copyright Policy
Please read our copyright policy before using our website.
- All content displayed on this website (www.imonholidays.com)
are solely the property of the IOH. Any kind of action by way of reproduction, distribution,
uploading, republication, or downloading, of any content that is proprietary to
www.imonholidays.com, other than for
individual or non-commercial purpose, is firmly proscribed, unless otherwise allowed
by the IOH or mentioned on the website of the IOH.
- Imonholidays.com may include logos, copyrighted materials, patents, trademarks etc.
of IOH or other third parties. No right will be conferred upon website visitors,
clients or guests on any such intellectual property of IOH or other relevant parties,
unless otherwise clearly specified in the IOH’s Terms of Use.
- In order to access the website’s restricted areas, the IOH may allow you to create
an account or login with your username and password. Please be informed that the
content displayed in such sections of the website is confidential and is applicable
for your business purpose only. Moreover, if it is proved to us that such use obstructs
our site’s performance or in any way is detrimental to the dealings of
www.imonholidays.com, we possess complete right to forbid the use of
such access options.
- By using our website, you agree to abide by the condition that you’ll not apply
any instrumentality in the form of software, robot, or device, which may inhibit
the proper working of our site or result in the copying or monitoring of IOH’s web
pages or the data or information contained therein.
Cancellations
Once your booking is confirmed, you may cancel a part or whole of it. Nevertheless,
the cancellation, unless otherwise specified, is valid only if the request for the
same is made in writing by email, fax, or post to the IOH and alternatively confirmed
by the Reservation Team. Typically, the following conditions apply in the case of
cancellation of a tour with IOH.
- Full refund will be made for cancellation done 48 hours prior to your scheduled
tour.
- A 50% refund will be made for cancellation done within 24 to 48 hours of your scheduled
tour.
- No refund will be made for cancellations done 24 hours prior to your scheduled tour.
- No refund will be made for non-refundable tickets.
- No refund will be made for unused or partly used tours or services.
- For payment made through credit card, refund will be made as per the above terms,
minus a 5% of the tour amount.
We’ve the complete right, in any circumstance mainly reasons beyond our control,
to cancel your tour reservation. Should this occur, we’ll refund you the tour amount
or arrange an alternative of original value.
